If your return is accepted we will send you instructions on where to send your return package. At this time, the cost of the return shipping will fall on the customer. In the case of exchanges free shipping will be given to the customer for the new size/item, however return shipping will be the responsibility of the customer.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns on items eligible for returns are accepted within 30 days of purchase. Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise.
Please note that we do not accept returns on Before They Go items, custom-made products, final sale merchandise or products that are specified as non-returnable in their description. Embroidered items are also final sale and cannot be returned for a refund or exchange.
For questions or more information about our return policy, please contact us
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.